1. Introduction

Evercare is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Name, address, and contact details
• Date of birth
• NDIS participant numbers and plans
• Health and medical information relevant to providing our services
• Emergency contact details
• Payment information

Website Usage Information:

• IP address
• Browser type and version
• Pages you visit on our website
• Time and date of your visit
• Time spent on pages
• Referring website addresses

3. How We Collect Information

We collect your personal information through:

• Direct interactions when you contact us or sign up for our services
• Forms completed on our website
• Service agreements and consent forms
• Correspondence with us by phone, email, or otherwise
• Cookies and similar technologies on our website
• Third parties, such as the NDIS, with your consent

4. Purpose of Collection

We collect your personal information to:

• Provide and improve our NDIS services to you
• Process payments and maintain accounts
• Communicate with you about our services
• Comply with legal and regulatory obligations
• Conduct quality assurance and improvement activities
• Respond to your inquiries and support needs
• Send you marketing communications (with your consent)
• Analyze website usage to improve user experience

5. Disclosure of Your Information

We may disclose your personal information to:

• Our staff and contractors who need the information to provide services to you
• The National Disability Insurance Agency (NDIA) for plan management and reporting
• Healthcare professionals involved in your care, with your consent
• Third-party service providers who assist us in operating our business
• Government agencies where required by law
• Emergency services in case of emergency

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

• Using secure servers and encryption technology
• Implementing access controls for our staff and systems
• Maintaining physical security of our premises
• Staff training on privacy and data protection
• Regular security assessments and updates

While we strive to protect your personal information, we cannot guarantee the security of information transmitted over the internet. Any transmission is at your own risk.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Your Rights

Under Australian privacy law and the GDPR (where applicable), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Object to or restrict processing of your information
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details in Section 11.

9. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For NDIS-related records, we generally keep information for 7 years after our last interaction with you, or as required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Evercare Privacy Officer
123 Care Street
Melbourne VIC 3000
Email: privacy@evercare.com.au
Phone: (03) 1234 5678

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.